aq999 official Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the aq999 official platform and all related services. By accessing the website, creating an account, or using any service, you are considered to have given your full consent to all clauses of these Terms. If you disagree with any clause, please refrain from using the platform.

aq999 official is an online gaming and betting platform operated for users in Bangladesh. The platform aims to operate within the framework of applicable laws and regulations in Bangladesh, and the safety and security of users is given the highest priority.

These Terms may be available in both English and Bangla. In the event of any interpretive dispute, the Bangla version shall take precedence. aq999 official reserves the right to modify these Terms at any time and will endeavour to notify users appropriately of any significant changes.

2 User Eligibility

To use the services of aq999 official, the following eligibility requirements must be met:

• You must be 21 years of age or older. Creating an account or using the platform by minors (under 21) is strictly prohibited.
• You must be a real individual and must not operate an account on behalf of a corporate entity or another person.
• You may hold only one account in your own name and with your own details.
• You are participating on the platform voluntarily and knowingly, and not under any external pressure.
• Online gaming activities are legally permitted in the geographic area from which you are accessing the service.

aq999 official may request identity documents or other verification materials at any time for age verification purposes. Withdrawal access may be restricted until verification is complete.

3 Account Registration

3.1 Registration Requirements

The information you provide when creating an account must be accurate, complete, and up to date. aq999 official reserves the right to cancel any account where false or incorrect information is provided. Your name, mobile number, and payment method details must be genuine and correct.

3.2 Login Credential Security

It is your responsibility to keep your username and password strictly confidential. You must not allow anyone else to access your account. Any activity on the account will be considered your own unless you immediately notify us in writing of any unauthorised access. Contact us immediately if you notice any suspicious activity.

3.3 One Person, One Account

A single person holding multiple accounts is strictly prohibited. If multiple accounts are identified using the same device, IP address, or payment method, all associated accounts may be closed and balances may be forfeited.

4 Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount at aq999 official is ৳200. Accepted deposit methods are: bKash, Nagad, Rocket, and Upay. No methods other than these are accepted for deposits. All deposits are processed in Bangladeshi Taka (৳).

4.2 Withdrawals

The minimum withdrawal amount is ৳800. The same methods are used for withdrawals: bKash, Nagad, Rocket, and Upay. Withdrawals generally take between 30 minutes and 3 hours to process. Withdrawals may be delayed if account verification has not been completed.

4.3 Legitimacy of Funds

Users must confirm that deposited funds come from a legitimate source. If suspicious transactions or activities linked to money laundering are identified, the account will be suspended and the relevant authorities may be notified.

5 Bonuses and Promotions

5.1 Welcome Bonus

aq999 official offers new members a 100% first deposit bonus of up to ৳20,000. A specified deposit amount is required to receive this bonus. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. The wagering requirement on this bonus is 15 times the bonus amount — meaning for a ৳1,000 bonus, a total of ৳15,000 must be wagered before any winnings from the bonus can be withdrawn.

5.2 General Bonus Terms

• A bonus is not direct cash; it is usable subject to meeting wagering requirements.
• Each promotion may be used only once per user.
• Bonus funds cannot be transferred to another account.
• aq999 official reserves the right to modify or cancel any promotion at any time.
• If misuse of a bonus or a breach of terms is identified, the bonus will be cancelled.

6 VIP Program

The aq999 official VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback is available at each tier — Bronze members receive up to 0.5%, Silver members up to 1.0%, and Gold members up to 1.5% weekly cashback.

Cashback is calculated based on net losses for the week (total losses minus total winnings). For example: if a Silver member's net loss in a given week is ৳20,000, they will receive ৳20,000 × 1.0% = ৳200 cashback.

• Cashback is processed once per week.
• VIP tier changes depend on gaming activity and engagement.
• If misuse of VIP benefits is proven, the relevant benefits may be cancelled.

7 Betting and Game Policy

7.1 Betting Rules

A confirmed bet or game session generally cannot be cancelled. If a bet or game result cannot be determined due to a technical error, aq999 official reserves the right to refund the relevant stake or re-verify the result. Game results are determined based on data stored in server logs.

7.2 Betting Limits

Minimum and maximum bet limits may be set for each game or betting category. These limits are displayed in the game interface. Bet limits for specific accounts may be reviewed under special circumstances.

7.3 Sports Betting

For bets on cricket, football, and other sports events, the applicable odds and rules are set before the event begins. If a match is cancelled or does not finish within the scheduled time, the relevant stake may be refunded — subject to the rules of the specific sport.

8 Prohibited Conduct

Any of the following activities are strictly prohibited and will result in immediate account closure:

• Creating multiple accounts with the intent to abuse bonuses or promotions.
• Intentionally exploiting technical errors in the system.
• Attempting to access another user's account.
• Using software bots, scripts, or automated tools to conduct games or place bets.
• Fraudulent activity or collusion against the platform.
• Using the platform for money laundering or any illegal activity.
• Harassing or engaging in abusive behaviour toward other users.

9 Account Suspension and Closure

9.1 Platform Rights

aq999 official reserves the right to temporarily suspend or permanently close any account at any time without prior notice. Reasons may include: breach of terms, suspicious activity, proven underage use, or incomplete verification information.

9.2 Self-Closure

You may request to close your account at any time. If a balance exists at the time of the request, you will be given the opportunity to withdraw it, though any active bonuses will be cancelled. A self-exclusion option is also available as part of responsible gaming.

10 Privacy and Data Protection

Details of how your personal information is collected, used, and kept secure are provided in our Privacy Policy. By using the service, you are also considered to have consented to that policy.

aq999 official uses SSL encryption and advanced security measures to protect your information and financial transactions. User data is not sold to third parties. However, it may be necessary to share information with regulatory authorities due to legal obligations.

11 Responsible Gaming

aq999 official believes that gaming is a form of entertainment, and we are committed to ensuring it does not cause harm to any user. The platform is operated for users aged 21 and above. To learn about the support measures and resources available to help prevent gaming addiction, please read our Responsible Gaming page.

• Users have the option to set deposit or betting limits as needed.
• It is possible to request a temporary break or a permanent self-exclusion.
• Family members may request protective measures on behalf of a loved one.

12 Limitation of Liability

aq999 official accepts limited liability if a game or betting session is disrupted due to technical issues, loss of internet connection, or any other reason. In such cases, the platform's server logs will be treated as the final reference.

aq999 official is not directly responsible for the results of games operated by third-party game studios (such as Pragmatic Play, PG Soft, JILI, Evolution, and others). Games from these studios run on their own RNG (Random Number Generator) systems.

aq999 official is not obligated to pay any compensation for losses arising from a user's own negligence or breach of these Terms.

13 Changes to Terms

aq999 official reserves the right to modify these Terms in part or in full at any time. Where significant changes are made, registered users will be notified — by displaying a notice on the platform.

Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms. We therefore recommend checking this page regularly.

For answers to common questions, visit our FAQ section, where frequently asked questions are answered in plain language.

14 Contact

If you have any questions or complaints about these Terms, please contact us directly. aq999 official provides support 24/7 via live chat and email in both Bangla and English.

Email: [email protected]

To learn more about our platform, goals, and operations, please read our About Us page.