aq999 official's Privacy Policy
This document clearly explains how important your personal information is to us, and how we collect, store, and use that information.
Table of Contents
1. Introduction and Scope
aq999 official places the highest priority on the privacy of its users. This privacy policy explains what information is collected when you use our platform, why it is collected, and how it is kept secure.
This policy applies to the aq999 official website, mobile application, and all related services. By starting to use our services, you are considered to have agreed to this policy. Please read this document in full before opening an account. We recommend reading the Terms and Conditions page to understand the general rules for using our services.
This policy applies only to aq999 official's own platform. We are not responsible for third-party websites or services.
2. Data Collection
aq999 official collects two types of information: (a) information you provide directly, and (b) technical information collected automatically.
2.1 Information You Provide
When registering an account, making a deposit, withdrawing funds, or using support services, you may provide the following information:
- Full name and date of birth (for identity verification)
- Mobile number and email address
- Mobile wallet details — bKash, Nagad, Rocket, or Upay account number
- Identity document details (National ID number or passport number)
- Messages or complaints sent to support
2.2 Automatically Collected Information
The following information may be collected automatically while you browse our platform:
- IP address and device type
- Browser type and operating system
- Time spent on the site, pages visited, and links clicked
- Login times, transaction history, and betting activity
- Session information via cookies (see section 5 for details)
3. Purpose of Data Use
aq999 official uses collected information only for specific and legitimate purposes. The main purposes are:
- Creating and managing accounts and verifying identity
- Processing deposits and withdrawals
- Detecting fraud and maintaining security
- Providing 24/7 live chat and email support
- Resolving technical issues on the platform and improving services
- Completing necessary verifications in compliance with applicable regulations
- Sending relevant promotional information with your consent
We never sell your information to third parties or use it outside the scope of this policy.
4. Sharing Data with Third Parties
aq999 official may share information with third parties in specific situations. However, such sharing is always limited and purpose-specific.
4.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These providers have their own privacy policies.
4.2 Technology Service Providers
Certain technology partners may be given limited access to information for the purpose of operating game software, security services, and analytics tools. These partners work under our instructions and may not use the information for any other purpose.
4.3 Legal Obligations
Information may be provided in accordance with a legal order from a relevant authority or a court order. Outside of such circumstances, we do not share your information with anyone.
5. Cookies and Tracking Technologies
Cookies are used on the aq999 official website. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required for managing login sessions and security.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Monitor site usage patterns and help improve services.
5.2 Cookie Controls
You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some key functions of the site.
6. Data Storage and Security
aq999 official uses industry-standard security measures to protect your information. All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
6.1 Security Measures
- All data transfers secured with 256-bit SSL encryption
- Passwords are always stored in hashed form, never as plain text
- Two-factor verification (OTP) available
- Automated monitoring to detect unusual activity on accounts
- Regular security audits of server infrastructure
6.2 Data Retention Period
Information is retained for as long as your account is active and for as long as required to meet legal obligations afterward. Once legal requirements are fulfilled, personal information is securely deleted or anonymised.
7. User Rights
Every user registered with aq999 official has the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In some cases, you may request that the use of your information be limited.
- Right to Opt Out of Marketing: You may unsubscribe from promotional messages at any time.
To exercise these rights, contact our support team. To learn more about responsible gaming practices, read our Responsible Gaming page.
8. Protection of Minors
All services at aq999 official are strictly for persons aged 21 and above. We do not knowingly collect any information from minors.
Age verification is carried out at the time of registration. If we find evidence that a user is a minor, the relevant account will be closed immediately and any collected information will be deleted.
Parents are requested to notify our support team immediately if someone in your household uses this platform without authorisation.
9. Policy Changes
aq999 official reserves the right to revise this privacy policy as needed. For significant changes, we will notify you via your registered mobile number or email.
The updated policy will be published on this page and the "Last Updated" date at the top of the page will change. Continuing to use our services after a change is considered acceptance of the new policy. We recommend reviewing this policy regularly.
For answers to general questions about our services, read the FAQ — many important topics are covered there in detail.
10. Contact
If you have any questions, concerns, or requests to access information regarding this privacy policy, please contact us:
- Live Chat: Use the live chat on the site for 24/7 instant support.
- Email: [email protected]
We provide support in both Bengali and English. Our support team will review your request as promptly as possible.